Our Refund & Cancelation Policies
At GoRide, we are committed to providing our customers with the utmost satisfaction and convenience in their car rental and taxi booking experiences across Pakistan. We understand that plans may change, and sometimes cancellations are inevitable.
To ensure a fair and transparent process, we have developed a comprehensive refund policy that covers hourly, daily, weekly, and monthly bookings. Please read this policy carefully to understand your rights and responsibilities regarding cancellations and refunds.
Refund Process
- To request a cancellation and refund, you must contact our customer support team through our website, app, or helpline.
- The refund amount will be processed using the same payment method used for the original booking.
- Refunds will be initiated within 2 business days of receiving the cancellation request.
- The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Exceptions
- Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters or civil unrest, the refund policy may be subject to review.
- Vehicle Unavailability: If we are unable to provide the booked vehicle or service, a full refund will be issued to the customer.
Additional Information
- The refund policy is subject to change, and any updates will be published on our website and app.
- GoRide reserves the right to investigate any refund requests and make decisions based on the merits of each case.
- Refunds will only be made to the original booking party and not to any third parties.
Contact Information
For any questions or concerns regarding our refund policy or to request a cancellation, please contact our customer support team via:
Website: www.goride.pk
Helpline: (available 24/7)
We hope that this refund policy provides you with clarity and assurance of our commitment to delivering exceptional service. Thank you for choosing GoRide for your car rental and taxi booking needs in Pakistan.
Hourly Basis Bookings
Cancellation Time
-
4 Hours After Booking
-
4 Hours Before Pickup
-
1 Hour Before Pickup or No-Show
Refund Amount
-
Full Refund
-
50% of the Booking Amount
-
No Refund
Daily Basis Bookings
Cancellation Time
-
7 Hours After Booking
-
7 Hours Before Pickup
-
2 Hours Before Pickup or No-Show
Refund Amount
-
Full Refund
-
50% of the Booking Amount
-
No Refund
Weekly Basis Bookings
Cancellation Time
-
1 Day After Booking
-
12 Hours Before Pickup
-
4 Hours Before Pickup
-
On Arrival Cancelation
Refund Amount
-
Full Refund
-
10% of the Booking Amount (to be discussed)
-
50% of the Booking Amount (to be discussed)
-
1 Day Service Charges Deduction
Monthly Basis Bookings
Cancellation Time
-
1 Day After Booking
-
12 Hours Before Pickup
-
4 Hours Before Pickup
-
On Arrival Cancelation
Refund Amount
-
Full Refund
-
50% of the Booking Amount (to be discussed)
-
50% of the Booking Amount (to be discussed)
-
1 Day Service Charges Deduction
