Frequently Asked Questions
How Can We Help You?
Booking Process:
To book a ride with GoRide, visit our website or mobile app and follow the simple steps outlined in the booking interface.
You can book a ride through our website or mobile app for both Android and iOS devices.
Yes, we have a convenient mobile app available for both Android and iOS platforms, making booking even more convenient.
While you can browse available rides without an account, we recommend creating an account to enjoy a personalized experience and quick access to your booking history.
During the booking process, you’ll need to provide your pickup and drop-off locations, preferred vehicle type, date, and time of the ride.
You can modify your booking by logging into your account on our website or app. Changes are subject to availability and any fare difference.
Absolutely, you can book a ride for someone else using your account. Just make sure to provide their contact details like CNIC and contact details so we can keep them informed.
Yes, you can book a round-trip ride. Simply select the “Round Trip” option during the booking process and provide the necessary details.
You can make a booking as far in advance as 30 days before your desired ride date.
We accept various payment methods, including credit/debit cards and mobile wallets, ensuring a hassle-free transaction experience.
Vehicle Options:
Our fleet includes a range of vehicles, from economy cars to luxury sedans, SUVs, and vans, catering to different preferences and group sizes.
Yes, you select your preferred car model and vehicle type during the booking process.
Yes, we offer larger vehicles suitable for groups and families. Select the appropriate vehicle type when making your booking.
You can request special amenities like child seats or specific vehicle features during the booking process, and we’ll do our best to accommodate your preferences.
Fare and Pricing:
Our fare is calculated based on factors such as distance, ride duration, vehicle type, and any additional services requested.
The fare includes the base fare and any applicable taxes. There are no hidden charges.
Pricing may vary for city-to-city rides due to longer distances. You’ll see the total fare before confirming your booking.
Yes, we offer discounts and promotions from time to time. Keep an eye out for special offers on our website and app.
Cancellations and Refunds:
You can cancel a booking through your account on our website or app. Our cancellation policy may include a fee if the cancellation is made within a certain timeframe.
Refunds are provided according to our cancellation policy. The refund amount depends on the time of cancellation and any applicable fees.
Yes, there might be a cancellation fee if you cancel your ride after a certain point. Check our cancellation policy for details.
Safety and Security:
Our drivers undergo thorough background checks and are selected based on their professionalism and driving skills.
Booking Confirmation:
You’ll receive a booking confirmation via call and SMS once your booking is confirmed.
Yes, you’ll receive an email and SMS with your booking details and confirmation.
You can track your ride in real-time using our app. The app provides updates on the driver’s location and estimated arrival time.
Availability:
Yes, GoRide operates 24/7, providing round-the-clock service.
You can book for immediate pickup or schedule a ride in advance, according to your preference.
Customer Support:
You can contact our customer support team through the app, website, or the provided helpline.
Accessibility:
We are committed to accessibility. Please contact us in advance to arrange for vehicles that accommodate passengers with disabilities.
Our drivers are trained to assist passengers with special needs or elderly passengers, ensuring a comfortable experience.
Feedback and Reviews:
You can provide feedback after your ride through our app or website or on GoRide’s GMB. We value your input to continually improve our services.
Yes, you can read reviews from other customers on our website and app to make informed decisions.
Privacy:
We prioritize your privacy and use your personal information solely for the purpose of providing our services. Refer to our privacy policy for more details.
You can communicate specific instructions to the driver through the app’s messaging feature after booking.
Our drivers are trained to assist with luggage and provide local information to make your ride more enjoyable.
For Individual Captains:
To become a GoRide captain, you can apply through our website or mobile app. Click on the “Become Our Partner” option and follow the steps to submit your application.
We require a valid driver’s license, a clean driving record, a registered and roadworthy vehicle.
Our support team is available 24/7 to assist captains with any issues or emergencies during their rides.
We accept a variety of vehicle types, including sedans, SUVs, vans, and more. Your vehicle should meet our safety and quality standards.
Yes, we provide training sessions to ensure that all captains are aware of our service standards, safety protocols, and how to use the driver app effectively.
Yes, you have the flexibility to set your working hours and availability within the GoRide app.
Captains are paid through secure online transactions. You can track your earnings and payment details within the driver app.
For Car Rental Businesses:
Car rental businesses interested in partnering with GoRide can reach out to our partnership team through our website or contact details provided.
Partnering with GoRide can expand your business’s reach and provide access to a larger customer base. You’ll also benefit from our technology, marketing, and support infrastructure.
We have vehicle standards to ensure passenger safety and comfort. Your vehicles should meet these standards to become part of our fleet.
Customers can book rental vehicles from your fleet through the GoRide app or website. You’ll receive the booking details and be responsible for fulfilling the request.
Payments for rental services are processed through GoRide’s payment system, and your business will receive payouts according to the agreed terms.
GoRide provides training, technology support, and customer service assistance to ensure a seamless experience for both your business and the customers.
Yes, we encourage our partners to offer special deals or packages. These promotions can be highlighted to attract more customers.
Contact Us Now
To embark on an unforgettable journey with GoRide. Our team is eager to assist you in planning your next adventure. Let’s create memories together, one mile at a time.
